Privacy policy
1. Who We Are
EspressoChat is a messaging platform designed to provide real-time communication services. EspressoChat is owned and operated by Vitalla FZ-LLC, a company registered and headquartered in Dubai, United Arab Emirates.
2. Information We Collect
We collect various types of information, including:
a) Information You Provide
- Account registration data (e.g. name, email, username, phone number)
- Messages you send and receive within the app
- Support inquiries or feedback
b) Automatically Collected Information
- Device and browser type
- IP address and usage logs
- Timestamps and activity on the Platform
c) Cookies and Tracking
We use cookies and similar technologies to enhance user experience, perform analytics, and remember your preferences. You can manage cookie settings in your browser.
3. How We Use Your Data
Your data may be used for:
- Providing and operating the chat services
- Creating and managing your user account
- Communicating with you (support, service-related updates)
- Personalizing and improving your experience
- Ensuring security and preventing abuse
- Complying with legal obligations
4. Legal Grounds for Processing
We process your personal data on the following legal bases:
- Your consent
- Fulfillment of a contract
- Compliance with legal obligations
- Our legitimate business interests (e.g. improving services, preventing fraud)
5. Who We Share Your Data With
We do not sell your data.
We may share your data with:
- Service providers (e.g. hosting, analytics, communication tools)
- Authorities if legally required
- Business partners only with your explicit consent
All third parties are obligated to protect your data in line with this Policy.
6. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you delete your account, we will remove or anonymize your data within a reasonable time, unless we are legally required to retain it.
If you delete your account, we will remove or anonymize your data within a reasonable time, unless we are legally required to retain it.
7. International Data Transfers
As we are headquartered in Dubai, your data may be transferred to and processed in the United Arab Emirates or other countries that may not offer the same data protection level as your home country.
We ensure that appropriate safeguards are in place to protect your data during such transfers.
We ensure that appropriate safeguards are in place to protect your data during such transfers.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent (where applicable)
You can exercise these rights by contacting us at: support@espressochat.io
9. Data Security
We implement appropriate technical and organizational security measures to protect your data. However, no system can be guaranteed to be 100% secure.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies.
11. Children’s Privacy
EspressoChat is not intended for use by children under the age of 13 (or the applicable age in your country). We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Please review it periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
EspressoChat
Email: support@espressochat.io
Dubai, United Arab Emirates
Email: support@espressochat.io
Dubai, United Arab Emirates